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At the same time, NLP has reached a maturity level that enables its widespread application in many contexts, thanks to publicly available frameworks. In this position paper, we show how NLP has potential in raising the benefits of BPM practices at different levels. Instead of being exhaustive, we show selected ...

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Speaking about business analytics, organizations employ various methodologies to accomplish this objective. In that regard, sentiment analysis and semantic analysis are effective tools. By applying these tools, an organization can get a read on the emotions, passions, and the sentiments of their customers. Eventually, companies can win the faith and ...

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